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Troubleshooting Your Telephone Connection
|Article Number: 197 | Rating: 1/5 from 1 votes | Last Updated: Tue, Aug 7, 2012 at 3:04 PM|
If you are having problems with your telephone line, please try these easy steps before contacting our Repair Department. To report a trouble, contact our Repair Department 24 hours a day at 1-800-496-3393 or click here to submit an online repair request form. Please note, if you require after hours or weekend repair service, please contact our Repair Department at 1-800-496-3393.
Responsibility of Customer
You are responsible for preliminary testing to determine whether the problem is within your home or a Waitsfield and Champlain Valley Telecom facilities repair. If you request a repair visit and the problem is found to have been caused by your equipment or wiring, a $50 charge will be assessed. Please follow these easy steps to help you locate the problem.
If you have determined that there may be a problem with your wiring, follow these easy steps to determine if the trouble is your responsibility or ours.
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